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Warranty Information

WARRANTY STATEMENT

Each Kielder product is thoroughly inspected during production and is guaranteed to perform as specified. The product will be free of defects, in both workmanship and materials, for the duration of the warranty from the date the product is purchased.

The warranty becomes effective at the date of purchase (or the date of delivery if this is later).

In the event that your machine needs repairing or replacing, you must provide proof of purchase/delivery before any work can be carried out on your machine. Without this, any work carried out may be chargeable.

If your product requires attention from our engineers, we aim to have it collected & repaired within 7-10 working days.

The repair or replacement of your machine under warranty will not extend the period of warranty.

The warranty provides benefits which are additional to and do not affect your statutory rights as a consumer.

What is covered?

The repair or replacement of your machine (at Kielder’s discretion), if your machine is found to be defective due to faulty materials, workmanship or function within the warranty period (if any part is no longer available or out of manufacture, Kielder will replace it with a functional replacement part).

Use of the machine in the UK only, overseas users should contact the official importer or retailer for that country.

What is not covered?

Kielder does not guarantee the repair or replacement of a product incurred as a result of normal wear and tear - this includes any moving parts which are prone to wear and tear, over time; such as Square Drives, Seals & Bearings.

Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the product which is not as instructed in Kielder’s Instruction manual.

Any product, deemed to be faulty, which is  returned in poor condtion, due to negligent use i.e. dirt / mud covered, cracked casing / housing from being dropped.

Use in overly wet/damp/muddy conditions causing degradation of components, both internally and externally.

Use of parts not assembled or installed in accordance with the instructions of Kielder.

Use of parts which are not Kielder genuine components.

Faulty installation (except installation by Kielder).

Repairs or alterations carried out by parties other than Kielder.

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3 YEAR WARRANTY

To take advantage of the Kielder 3 Year Warranty the product must be registered within 30 days of Purchase or Delivery. Registration can be completed online - www.kielder.co or call customer services on 0114 242 3794.

Why is Registration a Requirement?

For Kielder to be able to fully support & service a product warranty over a 3 year period it is imperative that the product is registered. If the product hasn't been registered we're simply not able to fully administer a warranty of this duration and therefore can only offer a standard 12 month guarantee for any unregistered product.

Please note: Batteries are excluded from the 3 Year Warranty. These are classed as consumable items and they have a separate fixed period warranty of 12 months.

The KWT-002CS 1/2" 18v Impact Wrench is also excluded from the 3 Year Warranty and is supplied with the standard 12 month warranty, plus exclusive Service Offer.

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HOW TO CONTACT KIELDER

If you have any queries over your product, please don’t hesitate to contact us via:

tools@kielder.co

or call customer services on:

0114 242 3794.

...and we’ll be happy to help.